I3客戶互動中心CIC和IBM Lotus Sametime集成（英文）
Interactive Intelligence Offers Integration with IBM Lotus Sametime
2011/02/10
Solution designed to increase employee productivity and improve customer service
INDIANAPOLIS & ORLANDO, Fla.--(BUSINESS WIRE)-- Interactive Intelligence (Nasdaq: ININ) is offering integration of its all-in-one IP communications software suite, Customer Interaction Center™ (CIC), with IBM Lotus Sametime.
The solution integrates CIC's desktop client, presence, and company-wide directory capabilities with Lotus Sametime to help companies increase employee productivity and improve customer service.
"We designed our integration so shared CIC and Lotus Sametime users could better collaborate with each other," said Interactive Intelligence chief marketing officer, Joe Staples. "By removing silos of communication, our integration will help companies maximize the expertise of all employees so they can cost-effectively provide better service to their customers."
The solution gives CIC and Lotus Sametime users access to a single company-wide directory, thus eliminating duplicate entries and simplifying administration.
Presence information is synchronized between the CIC and Lotus Sametime software so contact center agents and business users can view each other's status for more efficient communications. System administrators can define how users' status will be synchronized and displayed for maximum flexibility and ease-of-use.
The solution also gives contact center agents access to the CIC desktop client application, Interaction Client®, from which they can initiate Lotus Sametime instant messaging and voice chats, thus further helping to improve productivity.
The CIC and Lotus Sametime integration is planned for general availability in Q1 2011.
CTI論壇報道
相關(guān)閱讀:
莆田市|
上犹县|
乌兰察布市|
商水县|
九台市|
安乡县|
南通市|
木兰县|
滨海县|
固阳县|
敦化市|
乐清市|
兴国县|
鹤岗市|
资源县|
肇源县|
潮安县|
固阳县|
蓝山县|
云阳县|
昌宁县|
沁源县|
德庆县|
电白县|
土默特右旗|
玉山县|
怀化市|
眉山市|
小金县|
西华县|
随州市|
神池县|
商河县|
玉溪市|
肇州县|
克拉玛依市|
大荔县|
工布江达县|
屯昌县|
莆田市|
绥德县|